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We are looking for a proactive and detail-oriented IT Assistant to join our Warsaw office, with frequent travel to our Berlin office (once a week in the Berlin office). As part of a global IT team, you will not only support the Warsaw and Berlin offices but also remotely assist users in other countries, ensuring smooth IT operations across multiple locations. You will play a key role in IT procurement, hardware repairs, onboarding/offboarding employees, training users, and providing end-user support. You will also be responsible for maintaining IT documentation, managing user accounts and distribution lists, and ensuring smooth IT operations across the company.
Meet your Manager
In this role, You will be managed by our IT Manager, Khadija Ndiaye, who joined ClientEarth in 2022 and is based in Brussels. Khadija brings over 15 years of IT experience across multiple sectors, which has given her a solid and diverse background.
Main Duties
- End-User Support: Provide technical assistance to employees, troubleshoot hardware, software, and network issues, and ensure minimal downtime.
- Hardware Repairs & Maintenance: Diagnose and resolve issues with laptops, AV system, and peripherals.
- Onboarding & Offboarding: Set up IT access for new employees and ensure smooth IT transitions when employees leave.
- Troubleshooting: Quickly identify and resolve IT issues, ensuring a high level of user satisfaction.
Role requirements
- Fluent (CEFR level C2) in English and Polish
- Strong troubleshooting skills with the ability to diagnose and resolve IT issues efficiently
- Familiarity with IT procurement, hardware repair, and user support.
- Ability to document IT processes and maintain structured records.
If you are interested, please follow this link to apply: https://jobs.clientearth.org/jobs/vacancy/906/NGO.pl/detail
Note to candidates: We know that long lists of criteria can be daunting and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the essential criteria, we still encourage you to apply.
Further Information
Have a question about this job? Please visit our Careers site for advice on applying, FAQs, and more.
Flexible working: We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued. We are looking for someone to work 4 days a week from the office and 1 day remotely. See our Benefits page for more.
ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds.
Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in Poland.
ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.